The watch has a water resistance rating of 3ATM. Can be used normally in daily life such as washing hands, going in the rain, etc. Do not immerse the watch in hot water or when showering, do not perform underwater pressing operations or deep diving. Waterproof performance may decrease with daily use.

Charge the battery two hours before use. Please avoid overcharging at 100% for long periods of time. Please use a charger with input voltage of 5V/1A or 5V/2A and genuine XINJI magnetic charging cable.

Avoid touching the screen surface with sharp or sticky objects to avoid damage. Avoid dropping the product on the ground or being strongly impacted by other objects. Avoid exposing the watch to corrosive liquids to avoid damage to the watch.

Avoid exposing the product to corrosive liquids or prolonged immersion in sea or salt water as this may cause corrosion and will not be covered by the warranty. Products that have been impacted, dropped, or have any visible signs of impact, including a cracked screen, are not covered by the warranty. Do not disassemble the product or replace the battery without permission.

This product is not a medical device and cannot be used for medical purposes or as a basis for diagnosing any medical condition. Detection results are provided for reference only. Please seek professional medical advice if you feel unwell.

If the product is defective, please contact the after-sales service department. The Company reserves the right to change or amend all information contained in the document without prior notice. Due to software upgrades, functions may vary in specific software versions.

After the AOD meter is turned on, some pixels on the screen are always on, which will increase power consumption.

1. Open XINJI watch APP and turn on ‘Raise to Wake’. Then check if the screen turns on normally.

2. If it doesn’t work, check the AOD function on your watch. The screen cannot turn on automatically when you open the Always On Display Clock. Turn off the AOD function and check your smartwatch again.

3. If it still doesn’t work, open the XINJI watch app and check the DND mode. The watch does not automatically turn on the screen when in do not disturb mode. Turn off DND mode or change the time interval then rotate your wrist again.

1. Some watches only support local music playback on the watch and phone playback control (can’t play music from the phone), such as N2. To play music locally on your watch, you first need to store songs on the watch, use the data cable from the accessory to connect to your computer, and save the songs to the “U disk:audio” folder. . Then switch playback mode to “watch music”. To control play/pause on your phone, you need to select the music control button on your phone.
2. Some watches can support playing music from your phone via Bluetooth, such as the C3. You need to open the multimedia audio button, then you can go to the music menu to control the music app on your phone and play songs from your phone.
3. If the above methods don’t work, it might be because the phone system intelligently terminates power-consuming application processes, making the watch sometimes unable to control or play music on phone. You need to allow Onwear Pro to consume high power during the phone’s background power management. Open battery background power management-OnwearPro-allows high power consumption in the background.

Please complete the following:

1. Make sure your phone/watch is not in “Airplane” or “Do Not Disturb” mode.

2. Make sure your phone can receive notifications and that they show up on your phone’s lock screen. If you get notifications on your phone without sound or vibration, you’ll also get notifications on your watch without vibration.

3. Check and make sure you’re not blocking the app by: Open the WearOS app > Tap Notifications > You will see a list of applications. To unblock an app, enable the desired app to receive notifications.

4. Check if your phone and watch are connected via Bluetooth. If your watch is not paired, you will see a cloud with a line in the middle.

5. Restart your phone and see. Note: If none of the above works, try resetting the watch to factory settings (all data on the watch will be erased) and re-pairing the devices.

1. Check your phone’s Bluetooth connection. When your mobile phone is too far from the watch (about 10 meters), the Bluetooth connection will be disconnected.

2. If that doesn’t work, try the steps below until the problem is fixed:
Make sure your watch is connected to your phone.
Keep the app running in the background on your phone.
Make sure your device and apps are up to date.
Restart your watch and phone.

3. If the above steps don’t work, disconnect your watch from the app and delete it from Bluetooth memory. Then reconnect your watch and phone.

4. If it still doesn’t work, disconnect your watch and delete it from Bluetooth memory again. Reset your watch to factory settings and reconnect your watch and phone.

1. Can’t play music: Same as Question 3.
2. Can’t answer phone calls: Make sure the watch is paired and connected to the phone, and the phone’s Bluetooth function is turned on and call audio is turned on.< /li>

Try restarting the device by pressing and holding the side power button for 10-15 seconds or until the watch restarts. If the device vibrates but the screen display is not normal, there may be a problem with the screen itself. If your device meets the warranty replacement conditions, please submit a warranty application through the store where you purchased the device. If your device was purchased through our official store but the problem was human-caused, please submit a repair request through the store where you purchased the device.

You can enable this feature by opening the Heart Rate app on your watch, then please swipe left. Next, turn on the 24-hour heart rate monitoring feature.

For battery life issues, we recommend letting your watch go through 3 full charge cycles. This means charging the battery to 100% and then letting it drop to 0% before you reconnect it to the charging cable. When you do this 3 times in a row, your battery life will improve. If the issue persists, please charge your watch to 100%, then allow your watch to be in “Airplane Mode” overnight. If your battery drops more than 10%, please register for warranty at Xinjismart.com

1. Confirm whether the smartwatch’s charging time exceeds 2 hours. Normally, it can be fully charged within 2 hours;

2. Check to see if the magnetic suction charging port is dirty or damaged leading to poor contact.

1. Open the device page “Settings”> “Download app”. Scan the QR code on your phone and you can download the app.

2. If you cannot download the app from the QR code, you can also download the App on our website. Go to the official website (Xinjismart.com) and click “Support”> “Software”. And you can download the Application.

During the whole process, make sure that the previous devices
Bluetooth connected to the headset will have Bluetooth disabled, preventing automatic reconnection. Also, make sure the charging case is capable of charging the headphones.

1. When both earbuds are removed from the charging case at the same time, observe the flashing status of the indicator light on each earbud. If the indicator lights on both headphones are “flashing blue and white alternately”, it means the left and right headphones are not paired together.

2. First put the headset in the charging box.

3. Take out one of the earbuds and touch the touch control point four times continuously with your finger. Wait for the indicator light to “flash three times quickly with white light and then turn off.” Put the headset back in the charging case.

4. Take the other headset out of the charging case and do Step 3. Then, put it back in the charging case.

5. Take both earbuds out of the charging case and they will automatically pair left and right. Both headphones will indicate successful pairing. One headset will have an “alternating green and white light” pattern, while the other headset will have a “slowly flashing green light every 5 seconds”.

6. Each time you take out both headphones, they will pair automatically. Simply connect them to your phone. (After connecting to the phone, the indicator lights on both headphones will turn off.)

7. If you have followed the steps correctly and the indicator light is working properly but you are still only hearing sound from one earbud after connecting it to your phone, please contact the manufacturer for further assistance.< /p>